Terms & Condition

Last Updated: [1/08/26]

Welcome to Matrutva Ghee. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions.

Please read these terms carefully before using our website.

1. About Our Website

This website is operated by Matrutva Ghee.

The website provides information about our products and allows customers to purchase products online.

By using this website, you confirm that you are legally capable of entering into a purchase agreement under applicable law.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, and other information displayed on our website are accurate.

However:

• Product colours and appearance may vary slightly from photographs.
• Packaging may change from time to time.
• Product images are for representation purposes and may not always exactly match the delivered packaging.
• We reserve the right to correct any errors or inaccuracies in product information.

3. Product Quality

Matrutva Ghee takes reasonable care to maintain the quality and authenticity of its products.

Our products are prepared and packaged according to our stated processes and quality standards.

Customers are advised to follow the storage and usage instructions provided on the product packaging.

4. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.
• Discontinue a product.
• Modify product availability without prior notice.

If an ordered product becomes unavailable after the order has been placed, we may contact you regarding an alternative product, cancellation, or applicable refund.

5. Pricing

All product prices displayed on the website are subject to change without prior notice.

The applicable price for your order will be the price displayed at the time the order is placed.

Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process, where applicable.

In the event of an obvious pricing error, we reserve the right to cancel the affected order and provide an appropriate refund if payment has already been made.

6. Orders

When you place an order through our website, you agree to provide accurate and complete information.

This may include:

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• Payment information

We reserve the right to accept, reject, or cancel an order at our discretion, including where there is suspected fraud, incorrect pricing, product unavailability, or inaccurate customer information.

7. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily guarantee that the order has been dispatched.

We may contact you if additional information is required to process your order.

8. Payment

Payments may be processed through third-party payment gateway providers.

By making a payment through our website, you agree to comply with the terms and conditions of the applicable payment service provider.

We do not normally store complete debit card, credit card, UPI, or banking credentials on our servers.

9. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing time displayed on the website.

Delivery times may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Unforeseen logistical circumstances
• Other factors outside our control

Estimated delivery times are not guaranteed unless specifically stated otherwise.

Customers are responsible for providing a correct and complete shipping address and contact details.